There are many reasons that a package may be returned to us as undeliverable.
Item is too big for a P.O. Box
Some items are too big to ship to a P.O. Box and must be shipped to a street address.
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box.
To ensure that such packages are routed through the proper carriers, please enter the box number as "P.O. Box" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than postal services.
Failed Delivery Attempts
Most of our carriers make up to three attempts to deliver a package. Unless required by you, it is generally up to the driver's discretion to determine whether a signature is required. After these attempts, the package may remain available for pickup up to a week. After this period, it will be returned to us.
Damaged During Transit.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
Other Transportation Problems.
Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.
Refused by Recipient.
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.