Easy Returns and Exchanges

Money-Back Guarantee

If you are not 100% satisfied with your purchase, simply return it to us in saleable condition within 60 days . Returns are accepted by Regular Mail only.

  • Please indicate if you prefer an exchange or refund, so that we may respond promptly.
  • We are unable to accept returns with altered merchandise.
  • Please allow 2-4 weeks processing time once return merchandise has been received.
  • For your convenience, you can purchase a return shipping label for only $9.95
  • Shipping charges are non-refundable.
  • Returns without an RMA number on the outside of the returning package will not be processed.
  • Click Here to Start a Return

    Please have a packing slip, invoice, or order confirmation ready.

    Exchange

    To exchange an item, please contact Customer Service at 1-800-387-7088

    To return an item, these instructions must be followed:

    Create an RMA Number (Return Merchandise Authorization) and return label, by:

  • Clicking here to look up your order, or
  • Calling our Returns Department at 1-800-387-7088, or
  • Emailing us at returns@silverts.com
  • The RMA Number must be placed on the outside of the return package.
  • We are unable to accept any returns without an RMA number.
  • All returns without an RMA Number will be returned to you unopened.
  • Required Information

  • RMA Number
  • Items must be returned within 60 days of purchase
  • Items must be in saleable condition
  • Enclose a copy of a packing slip or an invoice