Money-Back Guarantee

If you are not 100% satisfied with your purchase, simply return it to us in saleable condition within 60 days . Returns are accepted by Regular Mail only.

Please indicate if you prefer an exchange or refund, so that we may respond promptly.

We are unable to accept returns with altered merchandise.

Please allow 2-4 weeks processing time once return merchandise has been received.

For your convenience, you can purchase a return shipping label for only $9.95

Shipping charges are non-refundable.

Returns without an RMA number on the outside of the returning package will not be processed.

Exchange

To exchange an item, please contact Customer Service at 1-800-387-7088

To return an item, these instructions must be followed:

Create an RMA Number (Return Merchandise Authorization) and return label, by:

Clicking here to look up your order, or

Calling our Returns Department at 1-800-387-7088, or

Emailing us at returns@silverts.com

The RMA Number must be placed on the outside of the return package.

We are unable to accept any returns without an RMA number.

All returns without an RMA Number will be returned to you unopened.

Required Information

RMA Number

Items must be returned within 60 days of purchase

Items must be in saleable condition

Enclose a copy of a packing slip or an invoice