Holiday Ship Dates

To receive your holiday order on or before December 24th, remember to order by the date listed below. Silvert's will make every attempt to ensure holiday delivery, but we are unable to guarantee delivery times.

U.S. Deliveries are TAX-FREE!

U.S. Flat Rate Shipping & No Taxes

• NO TAXES on U.S. orders
• Silvert's charges one flat shipping rate regardless of the weight or size of your order.
• Business Days — Orders ship Monday – Friday excluding holidays

US (except AK, HI & PR) and Canadian Shipping

Alaska, Hawaii, and Puerto Rico

Worldwide Shipping

Taxes

• Canadian residents are required to add taxes.
• US residents are tax exempt.

Payment Information

• Silvert's accepts VISA, MasterCard or PayPal on all Internet Orders.
• Catalog, phone or fax orders accept Visa, Mastercard, Check or Money Order.
• Orders paid by check will be shipped once check has been cleared.
• Silvert's is not responsible for shipping delays due to customs' clearance procedures

Frequently Asked Questions

What are the online payment options?

We accept VISA, MasterCard and PayPal. Debit is not accepted.

Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes.

Rush orders require the P.O. Box number and a street address.

How can I track the status of my order?

All online orders receive an emailed tracking number once their order has been shipped.

Exception: International orders (outside North America) and P.O. Box addresses must contact customercare@silverts.com for tracking information. Please include your order number.

What are the estimated delivery times?

US (except AK, HI & PR) and Canadian Shipping

	Regular	Rush*	Premium*
*Please Note: Orders addressed to P.O. Boxes and Rural Route addresses cannot be sent Rush. *Rush shipping not available for products beginning with an "8".
Price	$9.95FREE on orders over $150	$22.90Only $12.95 on orders over $150	$29.95Only $20 on orders over $150
Shipping Time	5-7 business days	2 business days if ordered by Noon (EST)	1 business day if ordered by Noon (EST)

Alaska, Hawaii, and Puerto Rico

		RUSH**
**Rush service is necessary to ensure timely delivery.
Price		$50.00
Shipping Time		5-10 business days

Worldwide Shipping

		RUSH**
All taxes, duties, & brokerage fees on International Rush orders are the purchaser's responsibility. **Rush service is necessary to ensure timely delivery.
Price		$50.00
Shipping Time		6-10 business days

When do I get credit for my return?

Please allow 2–4 weeks once merchandise has been received.

What is Silvert's Guarantee?

If you are not 100% satisfied with your purchase, simply return it to us in saleable condition (unworn, unwashed and unlabelled) within 45 days and by Regular Mail only.

Unfortunately, we cannot accept altered merchandise for returns.

Sorry, shipping charges are non-refundable. Return forms are available: see Easy Returns under the Services section.

How do I return an item?

If you wish to return your item, send it to us in saleable condition within 45 days and by Regular Mail only. Please indicate if you prefer an exchange or refund, so that we may respond promptly.

Unfortunately, we cannot accept altered merchandise for returns.

Sorry, shipping charges are non-refundable. Please use our return forms: see Easy Returns under the Services section.

Money-Back Guarantee

If you are not 100% satisfied with your purchase, simply return it to us in saleable condition within 45 days by Regular Mail Only.

Please indicate if you prefer an exchange or refund, so that we may respond promptly.

Unfortunately, we cannot accept altered merchandise for returns.

Please allow 2-4 weeks once merchandise has been received.

Sorry, shipping charges are non-refundable.

To return an item, these instructions MUST BE FOLLOWED:

• Create an RMA Number (Return Merchandise Authorization) and return label, by:
  • Clicking here to look up your order, or
  • Calling our Returns Department at 1-800-387-7088, or
  • Emailing us at returns@silverts.com
• The RMA Number must be placed on the outside of the return package.
• We are unable to accept any returns without an RMA number.
• All returns without an RMA Number will be returned to you unopened.

Required Information

• RMA Number
• Items must be returned within 45 days of purchase
• Items must be in saleable condition
• Please indicate if you would like an exchange or a refund
• Enclose a copy of a packing slip or an invoice