Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, it will be treated as a return.
Our carriers will make an attempt to deliver your package, but may require pickup if this delivery fails. If the order is not picked up within a few days, it will be returned to us.
Orders that are returned to us as undeliverable will be refunded, except for any shipping charges, which are non-refundable.
If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website or by calling 1-800-387-7088.
If it has been four weeks from the estimated delivery date and you haven't received confirmation of the return or refund, please contact us.
The information below is required for social login
Log in
Nursing Home Accounts: Not sure of your account sign in details? Call Customer Service at 1-800-387-7088