About Missing Tracking Information

Here are some reasons why tracking information may not be available:

  • The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.

  • The first package scan may not be until delivery.

  • When we ship an order, it may take up to 24 hours to appear on our website.

  • Some shipments, such as gift certificates and name labels, are not trackable.

Since
1930
Toll Free:
1-800-387-7088
Phone:
905-738-4545

Email

Order Inquiries & Questions
customercare@silverts.com