Money-Back Guarantee

If you are not 100% satisfied with your purchase, simply return it to us in saleable condition within 45 days by Regular Mail Only.

Please indicate if you prefer an exchange or refund, so that we may respond promptly.

Unfortunately, we cannot accept altered merchandise for returns.

Please allow 2-4 weeks once merchandise has been received.

Sorry, shipping charges are non-refundable.

Returns without out an RMA number on the outside will not be processed.

To return an item, these instructions MUST BE FOLLOWED:

• Create an RMA Number (Return Merchandise Authorization) and return label, by:
  • Clicking here to look up your order, or
  • Calling our Returns Department at 1-800-387-7088, or
  • Emailing us at returns@silverts.com
• The RMA Number must be placed on the outside of the return package.
• We are unable to accept any returns without an RMA number.
• All returns without an RMA Number will be returned to you unopened.

Required Information

• RMA Number
• Items must be returned within 45 days of purchase
• Items must be in saleable condition
• Please indicate if you would like an exchange or a refund
• Enclose a copy of a packing slip or an invoice