Benefits

Shipping

Holiday Ship Dates

To receive your holiday order on or before December 24th, remember to order by the date listed below. Silvert's will make every attempt to ensure holiday delivery, but we are unable to guarantee delivery times.

U.S. Deliveries are TAX-FREE!

Shipping Costs

• Orders over $250.00 (before taxes) to the United States or Canada receive free regular shipping.
• Silvert's charges one flat shipping rate regardless of the weight or size of your order.
• NO TAXES for U.S. Delivery

Days shown are business days — Flat Rate Shipping

Taxes

• Canadian residents are required to add taxes.
• US residents are tax exempt.

Payment Information

• Silvert's accepts VISA, MasterCard or PayPal on all Internet Orders.
• Catalog, phone or fax orders accept Visa, Mastercard, Check or Money Order.
• Orders paid by check will be shipped once your check has been cleared.

FAQ

Frequently Asked Questions

What are the online payment options?

We accept VISA, MasterCard and PayPal. Debit is not accepted.

Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes.

Rush orders require the P.O. Box number and a street address.

How can I track the status of my order?

All online orders receive an emailed tracking number once their order has been shipped.

Exception: International orders (outside North America) and P.O. Box addresses must contact customercare@silverts.com for tracking information. Please include your order number.

What are the estimated delivery times?

Days shown are business days — Flat Rate Shipping

Destination	Type	Price	Time
*All taxes & duties on International Rush orders are the purchaser's responsibility.
USA	UPS Economy	$9.95 US	5-16 business days
USA	UPS Rush	$39.95 US	2-4 business days
Alaska	Regular	$30.00 US	2-3 weeks
Hawaii	Regular	$30.00 US	2-3 weeks
Canada	Regular	$9.95 US	7-10 business days
Canada	Rush	$22.90 US	3-6 business days
Puerto Rico	Regular	$30.00 US	2-3 weeks
Other	Regular	$30.00 US	8-10 weeks
Other	International Rush*	$50.00 US	Expected 1 week

When do I get credit for my return?

Please allow 2–4 weeks once merchandise has been received.

What is Silvert's Guarantee?

If you are not 100% satisfied with your purchase, simply return it to us in saleable condition (unworn, unwashed and unlabelled) within 45 days and by Regular Mail only.

Unfortunately, we cannot accept altered merchandise for returns.

Sorry, shipping charges are non-refundable. Return forms are available: see Easy Returns under the Services section.

How do I return an item?

If you wish to return your item, send it to us in saleable condition within 45 days and by Regular Mail only. Please indicate if you prefer an exchange or refund, so that we may respond promptly.

Unfortunately, we cannot accept altered merchandise for returns.

Sorry, shipping charges are non-refundable. Please use our return forms: see Easy Returns under the Services section.

Return Policy

Money-Back Guarantee

If you are not 100% satisfied with your purchase, simply return it to us in saleable condition within 45 days by Regular Mail Only. Please indicate if you prefer an exchange or refund, so that we may respond promptly.

Unfortunately, we cannot accept altered merchandise for returns.

Please allow 2-4 weeks once merchandise has been received.

Sorry, shipping charges are non-refundable.

Return Form

Return Form in MS Word format

Return Form in PDF format

Print Return Labels

• US Return Label
• Canadian Return Label