U.S. Flat Rate Shipping & No Taxes

• NO TAXES on U.S. orders
• Silvert's charges one flat shipping rate regardless of the weight or size of your order.
• Business Days — Orders ship Monday – Friday excluding holidays

Taxes

• Canadian residents are required to add taxes.
• US residents are tax exempt.

Payment Information

• Silvert's accepts VISA, MasterCard or PayPal on all Internet Orders.
• Catalog, phone or fax orders accept Visa, Mastercard, Check or Money Order.
• Orders paid by check will be shipped once check has been cleared.

Frequently Asked Questions

What are the online payment options?

We accept VISA, MasterCard and PayPal. Debit is not accepted.

Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes.

Rush orders require the P.O. Box number and a street address.

How can I track the status of my order?

All online orders receive an emailed tracking number once their order has been shipped.

Exception: International orders (outside North America) and P.O. Box addresses must contact customercare@silverts.com for tracking information. Please include your order number.

What are the estimated delivery times?

Destination	Type	Price	Time
*All taxes, duties, & brokerage fees on International Rush orders are the purchaser's responsibility. **Rush service is necessary to ensure timely delivery.
USA	UPS Economy Free shipping on orders over $150 (excludes AK, HI, & PR)	$9.95 US	5-10 business days
USA	FedEx Rush	$39.95 US	1 business day for orders placed by 2pm EST
Alaska	Rush**	$50.00 US	5-10 business days
Hawaii	Rush**	$50.00 US	5-10 business days
Canada	Regular	$9.95 US	5-7 business days
Canada	Rush	$22.90 US	2-3 business days
Puerto Rico	Rush**	$50.00 US	5-10 business days
Other*	International Rush**	$50.00 US	6-10 business days

When do I get credit for my return?

Please allow 2–4 weeks once merchandise has been received.

What is Silvert's Guarantee?

If you are not 100% satisfied with your purchase, simply return it to us in saleable condition (unworn, unwashed and unlabelled) within 45 days and by Regular Mail only.

Unfortunately, we cannot accept altered merchandise for returns.

Sorry, shipping charges are non-refundable. Return forms are available: see Easy Returns under the Services section.

How do I return an item?

If you wish to return your item, send it to us in saleable condition within 45 days and by Regular Mail only. Please indicate if you prefer an exchange or refund, so that we may respond promptly.

Unfortunately, we cannot accept altered merchandise for returns.

Sorry, shipping charges are non-refundable. Please use our return forms: see Easy Returns under the Services section.

Why do some products have The Arthritis Society's logo?

New to Silvert's, we are supporting The Arthritis Society when you purchase selected products! A portion of our sales will be used to fund The Arthritis Society's research, programs and services for people living with arthritis.

Want more information? Click here for more details on this partnership.

Money-Back Guarantee

If you are not 100% satisfied with your purchase, simply return it to us in saleable condition within 45 days by Regular Mail Only.

Please indicate if you prefer an exchange or refund, so that we may respond promptly.

Unfortunately, we cannot accept altered merchandise for returns.

Please allow 2-4 weeks once merchandise has been received.

Sorry, shipping charges are non-refundable.

US Returns

Canadian Returns