Shopping at Silvert's
- Shop by Need
- You can find clothing for your specific needs by clicking on the purple and pink bars that run across the top of this page, or by finding your need in the purple bar to the left (you may have to scroll down to find them).
- Shop by Category
- If you would like to see everything we have to offer in a certain category (shoes, pants, etc.), then click on that category or one of the shops in the purple bar to the left.
- Shop by Catalog Number
- Did you look through our print catalog? All of our products can be found online — simply enter the 4-5 digit catalog number in the search box on the left; if we have the product in stock, you will be redirected to the appropriate product page.
- What Currency Do You Use?
- Silvert's Adaptive Clothing and Footwear is available in Canadian or US dollars. At the moment, we are displaying all prices in U.S. dollars.
- How do I switch currencies?
- You can change your display currency at any time by clicking on the appropriate flag beside some prices, or at the top of any page. Alternatively, you can click on the flags here:
Review your Shopping Cart and Checkout
Your shopping cart can be found in the top right corner of every page. Click on "Cart" to view the products in your order, and to make any changes. When you are ready, click on "Checkout Now" to complete your purchase and have your order sent to you.
When you checkout, you will be required to fill in your contact and shipping information, choose a shipping method, and provide us with your credit card number. At this point, you will have option of creating a Silvert's account. See the benefits of signing up with Silvert's.
Still have questions? Don't hesitate to contact us by phone at 1-800-387-7088, or by email at firstname.lastname@example.org.
While Silvert's Adaptive Clothing and Footwear offers a very safe and secure online shopping experience, we also provide the ability to order by phone. Is this your preference? If so, here is how:
My Silvert's Account Benefits
Creating an account is optional. You do not need to create an account to shop online but there are many benefits:
Discover our Email Specials
By signing up for a Silvert's account, you can receive our Email Specials — bi-weekly virtual flyers highlighting our sales items.
View your Previous Orders
When you sign up for a Silvert's account you get access to all of your previous web-based orders.
Re-print your Online Invoices
Need a paper copy of your invoice, but lost the confirmation e-mail? Silvert's members can print them out off of our website.
View your Favorite Items
With a Silvert's account you can view the top ten items that you have bought from us. Need more of them? With just a few clicks, they're back in your shopping cart, ready to be bought and shipped to you.
Checkout Quickly and Easily
Silvert's securely stores your personal and shipping information so that you don't have to fill in blank forms every time you shop with us.
Update your Information
Moving? Change your contact information during your next checkout, and we will securely store your updated information so you don't have to change it again.
As a minimum, Silvert's Adaptive Clothing and Footwear is designed to work with and regularly tested in the following web browsers:
Silvert's works with all of these browsers
- Microsoft Internet Explorer 6.0 or newer
- The latest version of Mozilla Firefox
- Safari, Google Chrome
- Opera 9 or newer
While every effort is made to accomodate as many browsers as possible, parts of our website may break on older versions of the above programs. If you notice any errors, do not hesitate to contact our web developer at email@example.com.
Only residents of Canada are required to add taxes. US residents do not pay taxes on products they order.
Silvert's accepts VISA, MasterCard, Discover or PayPal on all orders, and also cheque or money order for phone, fax or mail orders. If you are paying by cheque, please note your order will be shipped as soon as your cheque clears.
Frequently Asked Questions
Silvert's Member Accounts
- Do I need to set up an account to shop at Silvert's?
No, Silvert's does not require anyone to set up an account for online shopping. While our accounts offer benefits like making purchases easier and tracking orders, non-members are free to browse, choose, and buy products from our website. We value your privacy.
- I want an account. Where do I sign up?
You have two choices when signing up for an account. Click here to create your account right now, or wait until after you have picked out your first items: as part of the checkout process, we offer the ability to create your account during step 2.
- I didn't receive a confirmation email! How do I get my account activated?
Activation emails occassionally take time to be delivered, please be patient. However, if you have waited more than an hour with no e-mail, it's likely your provider has discarded the message as spam. Feel free to send us an email at firstname.lastname@example.org so we can activate your account for you.
- I lost my password. How do I get a new one?
Click here to use our lost password form. Enter the email address you used to sign up with us, and a new password will be sent to your account.
If you do not receive an email within a reasonable time frame, send us an email at email@example.com or contact us at 1-800-387-7088, and we can give you a new password directly. Note that we recommend changing your password on successful login to something you will easily remember.
- What is reCAPTCHA?
- ReCAPTCHA is an anti-spam service. We use it to protect you and your friends from unwanted emails.
- How do I fill these out?
Here is a sample reCAPTCHA: Simply type in the two words displayed in the top half. Automated spam systems are thwarted by the distorted text.
- I can't read it!
Some reCAPTCHA challenges are extremely difficult to read, even for us. If you have difficulty reading the words we provide, click on to the right of the response box, and you will get a new challenge. If you still have trouble, you can click on to attempt an audio-based challenge instead.
- Why to you use reCAPTCHA?
We use the reCAPTCHA service to protect you and your friends from spam. Unfortunately, before we added them to some of our forms, malicious users were using them to send automated and unsolicited emails to various email addresses. This resulted in password resets and account activation emails getting blocked for many of our customers.
More info on reCAPTCHA challenges can be found on their home page.
Shopping at Silvert's Adaptive Clothing And Footwear
- When I go to add an item to my cart, your website complains about cookies. What are those and how do I fix it?
"Cookies" are small files we store on your computer to identify you individually, and thus display your shopping cart instead of someone else's when you go to add an item. As such, your computer must accept the cookies we provide for our website to work. See here for more information…
- How can I be sure that shopping online is safe?
Silverts.com protects you from eavesdropping with high grade 256-bit encryption throughout ther checkout process, to ensure that nobody else will discover your address or credit card information. Once you make your purchase, the data is encrypted until the order is complete, and then deleted from our public systems. We take pride in our security, and proactively protect your information from hacking by searching for and patching up potential security holes in our service.
For more information, see our security policies here.
- I don't want to place my order online. Is there another way?
Yes, we can also accept orders by phone or mail. When you've picked out what products you want, write down the item numbers, sizes, colours, and quantities, then call us at 1-800-387-7088 to place your order.
Alternatively, you can use our offline checkout feature, print the form we create, and mail it to the following address:
SILVERT'S CLOTHING 3280 STEELES AVE W, SUITE 18 CONCORD, ON L4K 2Y2 CANADA
- I didn't get a confirmation email for my order! Can I get a new one?
Yes, if you do not receive an email within a reasonable time frame, send us an email at firstname.lastname@example.org or email@example.com. We retain copies of confirmation emails to help you with this problem, and can send them from or to a different address if necessary. Occassionally, mail from our website gets treated as spam by popular email providers; if our confirmation was deleted, this is the only way we can circumvent such a block.
- Where do I go to shop on your website? I already know what I want.
If you found our products in Silvert's FREE print catalog, look for and record the catalog number included beside the price — this 4 or 5 digit number helps us identify every item we sell.
Enter your item number in the search box at the top of the left menu, or in the search field here. Once we find your item, provide the necessary details and add it to your cart. Repeat with any remaining items, and check out.
Silvert's Email Specials
- What are your email specials and how often do you send them out?
Our email specials are your opportunity to find out what products are on sale at Silvert's. Throughout the year, we provide subscribers with inside knowledge of special deals for any occasion, a perfect opportunity to shop for the one you love. Our specials are typically sent out every other Thursday, except during the holiday season when we will send them to you weekly.
- How do I sign up?
Simply submit your email address here. When you get your confirmation email, follow the link in the message body to complete your registration.
- I signed up for your mailing list, but have not been receiving any emails recently.
If you have a junk mail or spam folder, look inside to see if our emails have been filtered. If you find the specials, make sure to add "firstname.lastname@example.org" to your address book.
Some mail providers have started the practise of silently blocking email from various sources, and will occassionally include us on that blacklist; unfortunately, we are unable to rectify this problem. If this affects you, we apologize for the inconvenience.
- When did I sign up for these messages?
When you make a purchase from Silvert's, we add your email address to our mailing list. During the checkout process, however, we offer all customers the ability to opt out prior to completing their purchase — remember to clear the checkbox on step 3 if you don't want to hear about our specials and sales.
- How do I unsubscribe from your mailing list?
If you have received a marketing email from us, you can unsubscribe by following the link at the bottom of the email message. If not, simply ask us by sending an email to email@example.com, and we will remove your email address from our list prior to the next mailing.