Shopping Online

Finding Clothing

Shop by Need

You can find clothing for your specific needs by clicking on the purple and pink bars that run across the top of this page, or by finding your need in the purple bar to the left (you may have to scroll down to find them).

Shop by Category

If you would like to see everything we have to offer in a certain category (shoes, pants, etc.), then click on that category or one of the shops in the purple bar to the left.

Shop by Catalog Number

Did you look through our print catalog? All of our products can be found online — simply enter the 4-5 digit catalog number in the search box on the left; if we have the product in stock, you will be redirected to the appropriate product page.

Your Currency

What Currency Do You Use?

Silvert's Adaptive Clothing and Footwear is available in Canadian or US dollars. At the moment, we are displaying all prices in US dollars.

How do I switch currencies?

You can change your display currency at any time by clicking on the appropriate flag beside some prices, or at the top of any page. Alternatively, you can click on the flags here:

Review your Shopping Cart and Checkout

Your shopping cart can be found in the top right corner of every page. Click on "Cart" to view the products in your order, and to make any changes. When you are ready, click on "Checkout Now" to complete your purchase and have your order sent to you.

When you checkout, you will be required to fill in your contact and shipping information, choose a shipping method, and provide us with your credit card number. At this point, you will have option of creating a Silvert's account. See the benefits of signing up with Silvert's.

Additional Help

Still have questions? Don't hesitate to contact us by phone at 1-800-387-7088, or by email at customercare@silverts.com.

Phone Ordering

While Silvert's Adaptive Clothing and Footwear offers a very safe and secure online shopping experience, we also provide the ability to order by phone. Is this your preference? If so, here is how:

• Browse our website or look in our flyers or catalogue for the products you wish to order
• Look for the item number next to the appropriate product.
• Have your selected item numbers ready when you call 1-800-387-7088 to place your order.

Creating an account is optional. You do not need to create an account to shop online but there are many benefits:

Discover our Email Specials

By signing up for a Silvert's account, you can receive our Email Specials — bi-weekly virtual flyers highlighting our sales items.

View your Previous Orders

When you sign up for a Silvert's account you get access to all of your previous web-based orders.

Re-print your Online Invoices

Need a paper copy of your invoice, but lost the confirmation e-mail? Silvert's members can print them out off of our website.

View your Favorite Items

With a Silvert's account you can view the top ten items that you have bought from us. Need more of them? With just a few clicks, they're back in your shopping cart, ready to be bought and shipped to you.

Checkout Quickly and Easily

Silvert's securely stores your personal and shipping information so that you don't have to fill in blank forms every time you shop with us.

Update your Information

Moving? Change your contact information during your next checkout, and we will securely store your updated information so you don't have to change it again.

As a minimum, Silvert's Adaptive Clothing and Footwear is designed to work with and regularly tested in the following web browsers:

Silvert's works with all of these browsers

• Microsoft Internet Explorer 6.0 or newer
• Mozilla Firefox 2.0 or newer
• Safari 3.0 or newer, Google Chrome
• Opera 9 or newer

While every effort is made to accomodate as many browsers as possible, parts of our website may break on older versions of the above programs. If you notice any errors, do not hesitate to contact our web developer at webmaster@silverts.com.

Microsoft Internet Explorer 6 was released in 2001 for Windows 98, ME, and 2000; it is also included with Windows XP. Despite its age, IE6 continues to be supported by our website, thanks in large part to its continuing popularity. Windows 9x/ME and 2000 users can download this browser from Microsoft.

While Silvert's will continue to provide support for Internet Explorer 6, we recommend that Windows XP users update to the most recent version of Internet Explorer, Internet Explorer 8. This is due to disappearing IE6 support on many websites as its popularity wanes.

To alleviate this problem, we recommend that users of Windows 2000 switch to Opera or Firefox. Windows 98 and ME users can switch to Opera as well. Both programs continue to receive regular updates to handle security and page rendering issues, and are supported by Silvert's.

Windows Internet Explorer 7 was released in 2006 for Windows XP, and is included with Windows Vista. IE7 replaces version 6 and offers improved support for modern web coding standards, though it unfortunately dropped support for Internet Explorer 6 rendering (but continues to maintain version 5 rendering). It has been recently replaced by Internet Explorer 8, and we strongly recommend that all IE7 users download and install that update.

In 2009, Microsoft released Windows Internet Explorer 8 as their successor to IE7, available for Windows XP and Vista, and to be included in Windows 7 upon its release. IE8 offers more improvements to accomodate modern web coding standards, enhancements to its tabbed-browsing interface, and enhanced stability by preventing the entire program by crashing and instead simply reloading pages where these crashes occur. You can upgrade to Internet Explorer 8 by downloading the update from Microsoft.

Mozilla Firefox is currently available at version 3.5. Our website is also tested on version 2.0 during development, allowing us to spot any regressions that would affect the older version, however users are recommended to upgrade to the most recent version to take full advantage of our website's features. Firefox 3.5 is available for Windows 2000, XP, and Vista, as well as Mac OS X and recent Linux distributions.

The most recent version of Firefox, 3.5, offers enhancements over previous versions including improved speed and cleaner page rendering (smoother rounded borders and resampled stretched images). However, its latest version does not work with Windows 98 and ME. Due to its improved features over Internet Explorer 6, we recommend installing Firefox on Windows 2000 and in situations where Internet Explorer 7 and 8 are not available. Firefox 3.5 can be downloaded from Mozilla.

Safari was originally available for Mac OS X, with recently added support for Windows XP and Vista; it is presently availabel at version 4. Released by Apple, Safari is a lighter alternative to Firefox, though its support is limited to recent operating systems. Our website's features take advantage of Safari's capabilites, including rounded borders.

Apple's Safari is intended to be easier to use than other alternatives, built on the same design philosophies as Mac OS X. Version 3 and up requires OS X Tiger or later, Windows XP, or Windows Vista, and has the same requirements as the more recent Safari 4; users are strongly recommended to upgrade to Safari version 4, which can be downloaded for all users from Apple.

Google Chrome is the popular search engine's foray into the web browser market, and is built on simplicity, stability, and performance to better accomodate modern web applications and their rich feature sets. As it is based on the code for Safari, Google Chrome takes advantage of any code written for Apple's web browser by behaving in the same manner. The first browser to isolate every open tab and window to prevent crashes from closing them all, Google Chrome can be more stable than most of its competitors, while also being fast.

At present, Google Chomre is only available for Windows XP and Vista, with Mac and Linux versions coming soon. It can be downloaded from Google here.

Opera is a lightweight browser designed to support multiple platforms, including most computers, mobile phones, personal digital assistants, and video game consoles. Unlike other browsers, Opera is available for all version of Windows from 98 onward, in addition to Linux and Mac OS X. Opera features a small footprint, and is designed to run well on older systems.

While initially a shareware program, then advertising supported, the Opera web browser is now available free of charge and advertisement free, and is supported by Silvert's as of version 9. You can download Opera 10 (the latest version) here.

Taxes

Only residents of Canada are required to add taxes. US residents do not pay taxes on products they order.

Payment Information

Silvert's accepts VISA or MasterCard on all orders, and also cheque or money order for phone, fax or mail orders. If you are paying by cheque, please note your order will be shipped as soon as your cheque clears.

Silvert's Member Accounts

Do I need to set up an account to shop at Silvert's?

No, Silvert's does not require anyone to set up an account for online shopping. While our accounts offer benefits like making purchases easier and tracking orders, non-members are free to browse, choose, and buy products from our website. We value your privacy.

I want an account. Where do I sign up?

You have two choices when signing up for an account. Click here to create your account right now, or wait until after you have picked out your first items: as part of the checkout process, we offer the ability to create your account during step 2.

I didn't receive a confirmation email! How do I get my account activated?

Activation emails occassionally take time to be delivered, please be patient. However, if you have waited more than an hour with no e-mail, it's likely your provider has discarded the message as spam. Feel free to send us an email at customercare@silverts.com so we can activate your account for you.

I lost my password. How do I get a new one?

Click here to use our lost password form. Enter the email address you used to sign up with us, and a new password will be sent to your account.

If you do not receive an email within a reasonable time frame, send us an email at customercare@silverts.com or contact us at 1-800-387-7088, and we can give you a new password directly. Note that we recommend changing your password on successful login to something you will easily remember.

Shopping at Silvert's Adaptive Clothing And Footwear

When I go to add an item to my cart, your website complains about cookies. What are those and how do I fix it?

"Cookies" are small files we store on your computer to identify you individually, and thus display your shopping cart instead of someone else's when you go to add an item. As such, your computer must accept the cookies we provide for our website to work. See here for more information…

How can I be sure that shopping online is safe?

Silverts.com protects you from eavesdropping with high grade 256-bit encryption throughout ther checkout process, to ensure that nobody else will discover your address or credit card information. Once you make your purchase, the data is encrypted until the order is complete, and then deleted from our public systems. We take pride in our security, and proactively protect your information from hacking by searching for and patching up potential security holes in our service.

For more information, see our security policies here.

I don't want to place my order online. Is there another way?

Yes, we can also accept orders by phone or mail. When you've picked out what products you want, write down the item numbers, sizes, colours, and quantities, then call us at 1-800-387-7088 to place your order.

Alternatively, you can use our offline checkout feature, print the form we create, and mail it to the following address:

	SILVERT'S CLOTHING
	3280 STEELES AVE W, SUITE 18
	CONCORD, ON  L4K 2Y2
	CANADA

I didn't get a confirmation email for my order! Can I get a new one?

Yes, if you do not receive an email within a reasonable time frame, send us an email at customercare@silverts.com or webmaster@silverts.com. We retain copies of confirmation emails to help you with this problem, and can send them from or to a different address if necessary. Occassionally, mail from our website gets treated as spam by popular email providers; if our confirmation was deleted, this is the only way we can circumvent such a block.

Where do I go to shop on your website? I already know what I want.

If you found our products in Silvert's FREE print catalog, look for and record the catalog number included beside the price — this 4 or 5 digit number helps us identify every item we sell.

Enter your item number in the search box at the top of the left menu, or in the search field here. Once we find your item, provide the necessary details and add it to your cart. Repeat with any remaining items, and check out.

Silvert's Email Specials

What are your email specials and how often do you send them out?

Our email specials are your opportunity to find out what products are on sale at Silvert's. Throughout the year, we provide subscribers with inside knowledge of special deals for any occasion, a perfect opportunity to shop for the one you love. Our specials are typically sent out every other Thursday, except during the holiday season when we will send them to you weekly.

How do I sign up?

Simply submit your email address here. When you get your confirmation email, follow the link in the message body to complete your registration.

I signed up for your mailling list, but have not been receiving any emails recently.

If you have a junk mail or spam folder, look inside to see if our emails have been filtered. If you find the specials, make sure to add "news@silverts.com" to your address book.

Some mail providers have started the practise of silently blocking email from various sources, and will occassionally include us on that blacklist; unfortunately, we are unable to rectify this problem. If this affects you, we apologize for the inconvenience.

When did I sign up for these messages?

When you make a purchase from Silvert's, we add your email address to our mailing list. During the checkout process, however, we offer all customers the ability to opt out prior to completing their purchase — remember to clear the checkbox on step 3 if you don't want to hear about our specials and sales.

How do I unsubscribe from your mailling list?

If you already have an online account with us, you can unsubscribe by signing in and clearing the check box on your Preferences page (accessible from the links at the top of the page). If not, simply ask us by sending an email to customercare@silverts.com, and we will remove your email address from our list prior to the next mailling.